block type
The FAQ block.
The questions you answer every week, answered once, on the page where people are already asking them.
Shipping, refunds, whether you take walk-ins, how long a commission takes. The same handful of questions arrives in your messages every week, and every answer you send is one you have already written. An FAQ block puts them on the page, where the question is being asked.
Each question folds open on a tap and closes again, one at a time so the page stays a page rather than turning into a wall of text. Turn on Open several at once when the answers are meant to be read together. Blank lines start new paragraphs, and everything is keyboard reachable and read out properly by a screen reader.
The pairs are also published as FAQPage structured data, so search engines can read your answers straight off the page rather than guessing at them. This is written copy, not a message box: for questions you have not heard yet, use the contact form.
three steps
Add it to your page.
- 01Add the blockOpen the Add block menu in your dashboard Studio, go to Engage, and pick FAQ.
- 02Write the pairsAdd a question and its answer, then drag them into the order people actually ask them in.
- 03Decide how it opensLeave it at one answer at a time, or turn on Open several at once.
related blocks
- sendContact formTake enquiries on the page without publishing your email address.
- HoursThe question is never what your hours are. It is whether you are open right now, so that is the line at the top.
open now
montuewed - Direct chatOne tap opens the conversation, with the first message already written.
questions
Straight answers.
- Is this an ask-a-question box?
- No. You write the questions and the answers yourself, and they sit on the page as static copy. For questions you have not heard yet, use the contact form.
- Do the answers show up in search results?
- The pairs are published as FAQPage structured data, so a search engine can read your answers off the page. What it does with them is up to the search engine.
- Can more than one answer be open at a time?
- By default one answer opens at a time. Turn on Open several at once when the answers are meant to be read together.
